House of Serenity privacy policy
Last Updated: August 22 2025
By accessing or using houseofserenity.com and related sites and services (collectively, the “House of Serenity Services”), you agree to be bound by this Privacy Policy. By using the House of Serenity Services and/or providing your personal data, you consent to our collection, use, and sharing of your information in accordance with this Policy. If you do not agree, you should not access or use our Services.
We process personal data in compliance with applicable laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, the California Consumer Privacy Act (CCPA), and Canada’s PIPEDA.
1. Information We Collect
• Personal Data You Provide: name, email, phone number, shipping/billing address, account login details, communication preferences, and any other information you choose to share.
• Automatically Collected Data: IP address, browser/device type, referring domain, pages visited, session duration, cookies, geolocation (if enabled), and interaction data (clicks, scrolls, etc.).
• Transactional Data: payment details (processed securely via third-party providers), purchase history, and customer support interactions
2. How We Use Your Data
We process your data for purposes including:
• To provide, maintain, and improve the House of Serenity Services,
• To process orders and payments,
• To communicate with you (customer service, updates, promotional offers),
• To personalize content and advertisements,
• To ensure security, prevent fraud, and comply with legal obligations.
We only process your data where there is a lawful basis, such as:
• Consent (e.g., marketing subscriptions),
• Contract performance (e.g., processing an order),
• Legal obligations (e.g., tax compliance),
• Legitimate interests (e.g., improving our services).
3. Cookies & Tracking Technologies
We use:
• Essential cookies (site functionality),
• Performance/analytics cookies (traffic insights),
• Preference cookies (language, region),
• Advertising cookies (to deliver personalized ads).
You can manage or disable cookies in your browser settings.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
• Service providers (IT hosting, analytics, payment processors, delivery companies),
• Legal authorities when required by law or to protect rights/security,
• Business transfers (e.g., merger, acquisition).
5. Data Retention
We retain your personal data only as long as necessary for the purposes described, or as required by law (e.g., tax/accounting obligations). Once no longer needed, your data is securely deleted or anonymized.
6. Children’s Privacy
The Services are not intended for individuals under 18. We do not knowingly collect data from children. If you believe a minor has provided personal data, please contact us to request deletion.
7. Your Rights under GDPR & UK GDPR
As a data subject in the EU or UK, you have the following rights:
• Right of Access – obtain a copy of your personal data we hold.
• Right to Rectification – request correction of inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”) – request deletion of your personal data, where applicable.
• Right to Restrict Processing – request we limit how your data is processed.
• Right to Data Portability – receive your data in a structured, commonly used, machine readable format, and transfer it to another provider.
• Right to Object – object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent – withdraw previously given consent at any time.
To exercise these rights, please contact us at houseofserenity@gmail.com. We may require verification of your identity before fulfilling your request.
8. Your Rights under CCPA (California Residents)
If you are a California resident, you have the right to:
• Request disclosure of categories and specific pieces of personal information collected,
• Request deletion of personal information (subject to legal obligations),
• Opt out of the sale of personal information (we do not sell data),
• Not be discriminated against for exercising these rights.
9. Your Rights under PIPEDA (Canada)
If you are a Canadian resident, you have the right to:
• Access your personal information,
• Challenge its accuracy and request corrections,
• Withdraw consent for processing, subject to legal or contractual restrictions.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.
12. International Data Transfers
If you access our Services from outside the EU/UK, note that your data may be transferred and stored in countries with different privacy protections. Where required, we use safeguards such as Standard Contractual Clauses (SCCs)approved by the European Commission.
13. Policy Updates
We may update this Policy from time to time. The “Last Updated” date indicates the latest version. Continued use of the Services after updates means acceptance of the revised Policy.
14. Contact Us
For any questions or to exercise your privacy rights, please contact:
House of Serenity
Route des Acacias 36, 1227 Carouge Switzerland
houseofserenity@gmail.com
You may also lodge a complaint with your local Data Protection Authority (e.g., CNIL in France, ICO in the UK, etc.).
